“The beauty of our profession is the intersection of the old with the new – old school values with new tech that enables us to enhance our ability to deliver legal services in a rapid, efficient, but professional and competent manner.”
“I see service providers as an extension of the legal department. To get the most out of it, you need a clear understanding of your workloads and a robust triage system in place.”
“I believe that there are many opportunities for legal teams to ‘de-lawyer’ work in order to avoid doing ‘fake work’. In this way, they can free up time for complex, strategic and mission-critical work.”
Over the last eighteen months the number of legal ops roles being advertised and appointed has trebled. However, these legal operations job roles vary significantly and what one person means by legal operations can be very different to what another means.
While commercial lawyers will negotiate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) as part of their day job, many would prefer not to have them applied to themselves.
“I think that legal operations is actually developing into a separate career altogether, away from a rotation. As long as you have a diverse skillset and an appetite for learning, you can excel in legal ops.”
Is Legal Technology dominating the legal ops narrative in a disproportionate way?
Tech is an essential part of a legal transformation programme. But when it comes to transforming the way legal services are delivered, the maxim ‘People, Process, Technology’ was never truer.
Want to stay ahead of the corporate grim reaper and proactively manage your function? Here are some simple steps to get you back in control.
