“The beauty of our profession is the intersection of the old with the new – old school values with new tech that enables us to enhance our ability to deliver legal services in a rapid, efficient, but professional and competent manner.”
“Having a good mix of people, process and tech is essential as these three elements are equally important to us.”
“There is a lingering misconception about legal ops and legal tech being interchangeable. The best way to dispel this is to ask “what’s my mission as a legal ops professional? Doing tech or doing more?”
“It’s easier to start with standardization or the analysis of processes to optimize and improve them before you jumping into tech implementation.”
“The legal ops sector can’t change the world but we have a duty to champion an inclusive, diverse and equal sector.”
“The relationship between legal ops experts and ALSPs works because the legal ops function’s goal is to see the big picture and find solutions.”
“The legal ops function’s goal is to see the big picture and find solutions – that’s why the ALSP/legal ops relationship works so well.”
“You don’t have to be a lawyer to succeed in legal ops, but you have to be able to understand lawyers and understand the process.”
“Getting the data has to be your first goal – then you can start working on the processes and optimizing them.”
“I see service providers as an extension of the legal department. To get the most out of it, you need a clear understanding of your workloads and a robust triage system in place.”